Around nine thirty this morning I phoned Cell Press about some broken RSS feeds. Since my reader (NetNewsWire) has a validator gadget built in, I told the phone worker where to look for the problem in their RSS code. The operator thanked me pleasantly for my input and promised to pass it on. At ten I noticed that some of the Cell Press websites were down. By ten thirty the sites were up and the RSS feeds for Cell, Cell Metabolism and Current Biology came to life. That has to be the fastest turnaround time I have ever seen.
Add Cell Press to a list of customer service good guys that also includes Apple and, uh, Apple.