It’s nine am on Tuesday morning- do you know where your mortgage is?
Yesterday was the first of the month, and, as always, I logged in to pay my mortgage. All my information was there for my account, but for some reason the payment option was not available. Looked all over the place, and there was just nothing. Finally, after clicking through literally every hyperlink on the website, down at the bottom of a random page was a plain text statement that my loan had been transferred to another servicer, and this is the sum total of the information provided:
That’s it. I have not received anything in the mail. I have not received an email. I tried to call the helpline of my former mortgage company, and it found my account based on my phone number, had me verify with my last four, then told me my loan had been transferred and hung up on me.
So I guess I get to spend today trying to track down my mortgage so I can pay it.
The good news is that unlike Bush and Cheney in 2006-2007, I am completely confident that Trump and Pence are going to be able to handle the impending financial collapse.
*** Update ***
Got in touch with the new servicer, set up a new account on the new website, made her verify that the terms of my loan and the escrow and tax payment stuff was still taken care of, verified interest rate and loan balance, made my payment, and I am good to go.
Still irritated that they did not notify me, but at least this is settled.