Three things really drive technology forward in America: war, porn, and being a racist asshole.
It was nearing closing time in March last year when a manager at Boffi Georgetown dispatched a series of alarmed messages. Observing two men yelling outside the luxury kitchen and bath showroom, Julia Walter reached for her phone and accessed a private messaging application that hundreds of residents, retailers and police in this overwhelmingly white, wealthy neighborhood use to discuss people they deem suspicious.
â2 black males screaming at each other in alley,â Walter wrote. â.â.â. Help needed.â
One minute later, a District police officer posted he would check it out, and Walter felt relieved. But as weeks gave way to months and the private group spawned hundreds of messages, Walterâs relief turned to unease. The overwhelming majority of the people the appâs users cited were black. Was the chatroom reducing crime along the high-end retail strip? Was it making people feel safer? Or was it racial profiling?
These are questions being asked across the country as people experiment with services that bill themselves as a way to prevent crime, but also expose latent biases. The application âSketchFactor,â which invited users to report âsketchyâ people, faced allegations of racism in both the District and New York. Another social network roiled Oakland, Calif., when white residents used Nextdoor.com to cite âsuspicious activityâ about black neighbors. Taking it even further was GhettoTracker.com, which asked users to rate neighborhoods based on whether they thought they were âsafeâ or a âghetto.â
Now âOperation GroupMeâ is stirring controversy in Georgetown. In February of last year, the Georgetown Business Improvement District partnered with District police to launch the effort, which they call a âreal-time mobile-based group-messaging app that connects Georgetown businesses, police officers and community members.â Since then, the app has attracted nearly 380 users who surreptitiously report on â and photograph â shoppers in an attempt to deter crime.
The correspondence has provided an unvarnished glimpse into Georgetown retailersâ latest effort to stop their oldest scourge: shoplifting. But while the goal is admirable, the result, critics say, has been less so, laying bare the racial fault lines that still define this cobblestoned enclave of tony boutiques and historic rowhouses that is home to many of Washingtonâs elite.
Since March of last year, Georgetown retailers have dispatched more than 6,000 messages that discuss suspicious people. A review by the Business Improvement District of all the messages since January â more than 3,000 â revealed that nearly 70 percent of those people were black. The employees often allege shoplifting. But other times, retailers donât accuse these shoppers of anything beyond seeming suspicious.
Anyone actually still surprised that there’s money to be made in “reducing crime” with multiple social networking apps in 2015 for scared white folks to complain about those people being around? Â You haven’t been paying attention to the people running Silicon Valley, the people using “All lives matter!” as an actual argument, or, you know, a basic understanding of race in American history. Â All three are pretty much filled with examples of assholes, but combining them is turning into a spectacular exercise in everything wrong in social tech and how online harassment translates into real-life consequences.
Social tech has been a real nightmare over the last couple of years as a prime tool for harassment, racism, misogyny, hate speech, you name it, and I see nothing but “you gotta break a few eggs” shrugs coming from the heads of these multi-billion dollar companies that run around “disrupting” things for a living.
It’s getting pretty tiring.
Post-Racial America Update, Tech EditionPost + Comments (104)